Found your perfect tile and ready to order? Great! Here are some common questions when it comes to placing your order:
How Much Tile Do I Need?
Learn how to calculate square footage for your space, include overage and more:
Do I Need Trim?
This is one of the things most often overlooked when clients order tile. It's easy to realize you may want trim in some places - like to frame around a decorative insert over your stove - but other places you may not notice until you've nearly finished installing.
So where do you need trim that is easy to miss?
Check for anywhere your backsplash or tile ends but the drywall continues.
You'll want to make sure to have something running along this edge to make it look finished. Some installers may recommend a metal edge trim from Schluter Systems.
Personally, we love the custom look of trim made in the same color as the rest of your backsplash - if you're ordering tile with us, the trim we'd recommend for this application is called Lewis Quarter Round.
Want to check out our entire trim collection? You can view it here:
Does Your Tile Come Grouted?
No. If you ordered decorative tiles in a sample pack, those would have come with grout already applied - we do this because we feel it gives you a better idea of what the tile looks like installed.
If you order tile for installation, those will all come UNgrouted. Then you/your installer would apply the grout of your choice just like with any tile installation.
How Do I Place My Order?
You can place your order on our website, or you can place it over the phone with us if you prefer. Either way, we'll send you an order confirmation and estimated lead time.
How Long Will It Take To Receive My Tile?
Lead time has been running about 6-8 weeks. However, as we work to keep our employees safe and socially-distanced, order times may run longer. Feel free to call us anytime for a current lead time.
After your order is placed, you can always check in to see how production is moving along. When your order is ready, we will contact you prior to shipping to make sure you're in town and ready to receive your tile.