Terms of Purchase
LEAD TIME:
All tile is in stock- Please allow at least 3-5 business days for us to prepare your order for shipping.
Although we do our very best to ship the order within the time range provided, purchaser understands that Julep Tile Company is not guaranteeing the order will be shipped on that date.
We ship UPS Ground and will send a tracking email as soon as your order ships.
COLOR VARIATION, SIZING, AND CRAZING
Variations in color and size are part of what makes handmade tile beautiful and should be expected. Purchaser accepts that variations exist.
Purchaser understands that glazes from our Watercolor and Crackle collections (glazes with codes beginning in CL and CR, including Cream) tend to have higher than normal levels of color variation. These glazes also may craze over time and are not advised for extremely wet areas. Crazing is a natural process in which small cracks develop in the glaze surface.
We do our best to represent the color as accurately as possible in our photos but purchaser understands that there may be some variation between the color of the photo and the actual tile. There also may be some variation between the sample tile and tile ordered for installation.
We highly recommend unpacking and inspecting your tile immediately upon delivery. Any breakages in transit must be reported within 5 business days. It shall be the responsibility of the installer to inspect tile prior to installation as no adjustments whatsoever will be made for defects after installation. On any claim for defects, seller must be notified of the defects no later than 30 days after receipt of the tile by buyer.
ORDER OVERAGE
We want to make sure your installation goes as smoothly as possible. We highly recommend adding a MINIMUM of 10-15% overage to your tile order to ensure every part of your installation is covered. Any tile that’s left over can be saved for minor repairs down the road or contribute to other home projects.
ADD-ON ORDERS
While we will do our best to make our glaze colors as consistent as possible, ordering extra tile after you have already received your order is not guaranteed to match the color/size of the original order. Any add-on orders would be purchased as/when the tile becomes in stock again. Ready To Ship tile in a specific color/pattern may or may not continue to be stocked.
RETURNS
All sales are final. No returns.